Talkdesk Conversations 6.4.6

TalkdeskⓇ Conversations Mobile App is a sophisticated native mobile contact center solution that equips agents with the capabilities of Talkdesk across a range of mobile devices, including phones, tablets, and smartwatches.

Enhancing productivity on the move, this app empowers agents to proficiently manage customer interactions with access to essential features such as call controls, status settings, and dispositions.

Extending customer service capabilities beyond traditional boundaries, Conversations Mobile App enables frontline employees to deliver exceptional experiences regardless of their location, whether in the field, in sales, or any other external setting.

Seamlessly integrate with preferred CRM and Helpdesk systems to grant agents quick access to crucial customer details and streamline processes through efficient automations.

Effortlessly keep track of vital performance metrics through comprehensive reporting tools tailored for effective management of remote teams and continuous optimization of customer experiences.

• Inbound and outbound call functionalities
• SMS management including sending and receiving
• Real-time status synchronization with Talkdesk ACD
• Dispositions and notes capabilities
• Warm and blind transfers options
• Conference calls and agent-to-agent calling
• Management of call recordings
• Access to voicemail
• Integration capabilities with Talkdesk Analytics & Insights, Salesforce, and Zendesk
• User-friendly Dark mode and Light mode options
• Dedicated versions optimized for tablets and smartwatches
• Support for Siri and iOS Shortcuts functionalities